FAQ – CometArcade.com


Anytime we receive new or different questions from customers we add them to our list of frequently asked questions. Take a browse of our usual questions below.

Shipping, returns and refunds

Can I cancel my order?

If you sadly no longer want one of the world's most popular CometArcade's. Then give us a shout via customer support.

However, if it has dispatched our fulfilment centre we cannot offer a cancellation until we receive our goods back.

Can I get a refund?

Of course you can, we offer a 30-day money back guarantee! Simply get in contact with us.

How long is shipping? How long does it take?

When we say it's FREE shipping, it's completely free with tracking.

🇬🇧 United Kingdom - FREE
10-12 days standard delivery

🇺🇸 US - FREE
10-14 days standard delivery

🇨🇦 Canada - FREE
10-14 days standard delivery

🇪🇺 EU Mainland - FREE
10-12 days standard delivery

🇦🇺 Australia - FREE
10-14 days standard deliver

🇳🇿 New Zealand - FREE
10-14 days standard delivery

🌎 Rest of the World - FREE
10-18 days standard delivery.

Does CometArcade need the internet to work?

No! Just like the 80's and 90's before internet took over our lives, no internet required at all.

What games are on the CometArcade?

Over 400 pre built in, ready to play, classic retro games featuring classics like Zelda, Super Mario, Donkey Kong, Pac-Man and many more.

When will my order be processed?

Demand for the CometArcade is at an all time high, so we try to process each order within 3 working days.

I have my own games - can I play them?

No, unfortunately you cannot load games onto it. There's already 400 built-in games! Chances are the games you own are already on the CometArcade!

Do you need specific batteries?

No, the rechargeable batteries that are included with each CometArcade just need recharged via the plug.

CometArcade MiniPad

What ages are the CometArcade suited to?

The CometArcade is PG, so it's suitable and user friendly for gamers from 6 years old onwards.

How portable is the CometArcade?

Insanely! It's probably smaller than the average large iPhone, so you can easily take in your bag or back pocket.

Payments & Accounts

Do you accept PayPal?

No, we are no longer accepting PayPal due to fraud cases brought upon our business.